Refund Policy
Cancellations and refunds
Last updated: 24 October 2026. This policy applies to services supplied by The Will Keeper Limited. To cancel a booking, discuss a refund or raise a concern, email info@thewillkeeper.com or call 07756 987538. Include your name, booking or invoice reference and the service concerned. A free introductory call has no service fee.
Your cancellation rights
If you arrange a service online, by phone or away from our business premises, you will normally have a statutory 14-day cancellation period, subject to applicable exceptions. Your engagement information will explain the rights that apply. If you expressly ask us to start during that period, a proportionate charge may apply for work provided before you cancel. The right to cancel is lost on full performance only where the legal requirements for your prior consent and acknowledgement have been met. Nothing here limits your statutory rights.
Refund requests and service concerns
Where a statutory cancellation refund is due, we will make it within the applicable legal time limit, normally 14 days after being informed of your cancellation, using the original payment method unless agreed otherwise. Outside statutory cancellation rights, the agreed service terms and work completed will be considered. If a service has not been provided with reasonable care and skill, contact us so we can investigate and explain the appropriate remedy. This policy does not exclude any right to repeat performance, a price reduction or another remedy available under consumer law.